This release builds on recent improvements earlier in the month bringing a stronger focus on returns, improved receiver experiences, and greater shipment visibility across Open360. We’ve also rolled out a range of fixes and performance improvements to make the platform faster, more reliable, and easier to use day to day.
🚀 New Features & Enhancements
Returns Management
We’ve introduced a comprehensive returns experience, making it faster and easier to create, manage, book and track return shipments end-to-end.
Create Return Shipments
Customers can now create return shipments directly from the Create Shipment menu or initiate returns from manifested shipments.
Options include:Create Return Shipment
Create Third Party Return (where enabled)
Create Return and Book Pickup
Pre-filled Return Details
Key shipment information is automatically reused to save time and reduce errors:
Sender and receiver details are auto applied or swapped
Item details, shipment references and internal references are copied
Third party billing details applied where enabled
All fields remain editable before confirmation
Pickup Booking & Documentation
Senders receive a Book a Pickup link and return code via email
Labels, shipment notes, DG and international documents can be viewed, downloaded and printed
Dedicated Returns Table
A new Returns table provides a single place to:
View status, carrier, service, ETA and cost
Print or delete unmanifested returns
Drill into and manage return details
Receiver Experience & Portal
Receiver Portal Setup & Configuration
Customers can configure and brand the receiver portal to suit their operations.
Self-Service Returns & Tracking
Receivers can:Book return pickups using a shipment reference or return code
Track shipments without an Open360 account
View shipment summaries, tracking updates and full tracking history
Parcel Tracking Enhancements
Improved tracking visibility across the delivery journey, now including location details in tracking events.
Shipment Visibility & Detail
Item Details in Shipment Tray & Customer App
Item-level shipment details are now visible both in the shipment tray and within the Customer App, including:Item reference and description
Package type, quantity and weight
Dimensions and volume
Dangerous Goods flags and details
Printing & Workflow Enhancements
Bulk Printing Enhancements
Print via QZ Tray
Background job status visibility (Preparing, Success, Failed) via the navigation bar
Label Quantity per Item
New label quantity field per shipment item
Adjustable during creation and reprinting
Default “labels per item” setting supported
⚒️ General Fixes
Resolved multiple tracking display issues for improved consistency and accuracy
Improved manifest handling to ensure shipment dates and counts are correct
Enhanced auto-refresh behaviour for better platform stability
Addressed performance issues for faster navigation and interactions
Fixed return quoting issues to ensure reverse routes are correctly priced
Improved returns booking logic for accurate package and item alignment
Fixed issues with saving multiple additional email recipients in the Address Book
Improved reliability of saved table layouts and column settings
Continued refinements to shipment and returns tables for clearer counts and statuses
⚙️ Other Improvements
Ongoing enhancements to receiver notifications for clearer, more timely updates
Continued refinements to bulk printing workflows for reliability and ease of use
Background Jobs Visibility
Customers can now view background processing activity directly from the navigation bar.Pickup Date Validation Improvements
Future dated pickups are no longer shifted due to cut-off times
Cut-off rules now apply only to same-day pickups