Create return shipments that can be completed by your customer, supplier, or another third party. Open360 generates a secure return link that allows the return sender to enter the remaining shipment information, print their label, and lodge the freight with the carrier.
Returns are ideal for:
Customer home returns
Warranty and repair returns
Returning stock to a warehouse
Supplier returns
Any situation where the sender is not your business
How Returns Work
Unlike a standard shipment, the shipment is initiated by your business but completed by the return sender.
Your business creates the return request in Open360.
Open360 generates a secure return link.
The return sender receives the link by email.
The sender enters the remaining shipment information and books the pickup. This action manifests the shipment as well.
The shipment becomes visible in your Manifested Shipments table for tracking and management.
The sender prints the shipping label and manifest.
The freight is handed over to the carrier.
Creating a Return
Navigate to Shipment tab.
Select the ▼ dropdown beside the Create Shipment button.
Choose Create Return.
Enter the return shipment details.
Review the sender and receiver details carefully.
Click Create Return to submit the return request. This return will now appear in your Returns table.
After submission, Open360 sends the return sender a secure email containing their unique return link which they can click book a pickup time after reviewing and confirming the shipment.
When the return sender submits the pickup, the return will move from the Returns table to the Manifested table.
Note 📝
When creating a return, your normal default sender address is automatically reversed and displayed as the receiver address, as the freight is being sent back to your business.
What the Return Sender Does 💡
Using the secure return link, the return sender can:
Click "Book a Pickup" (the secure return link) in the email they receive.
Confirm the shipment details and package information.
Select a pickup-time period
Print the shipping labels and affix it to the package
Prepare the package for collection and hand over to the carrier.
No Open360 login is required.
Tracking Return Shipments 📌
Once completed, the return shipment is treated like any other shipment in Open360.
You can:
Track shipment progress
View shipment status updates
Run reports
Monitor delivery performance
Search for returns in the Shipments table
Tip 💡
The sender completes the shipment using the secure return link provided by email, they don’t need a login to Open360.
Use Returns whenever another party needs to confirm shipment details (such as pickup date and time) or print the shipping label or paperwork themselves.